Operations Excellence on Display Through OSC Group Promotions
Behind every strong operation is a team that shows up, solves problems, and keeps things moving. OSC is excited to announce the promotion of several outstanding team members within our Operations Group. Jocelyn Mucino, Carolina Mejia, Regla Mojica, Nicole Beechuk-Gauker, Kristina Nunn, and Karla Jones each play a vital role in strengthening our performance, supporting our clients, and driving service excellence across the organization. Jocelyn Mucino Jocelyn Mucino has been promoted to Lender Solutions Representative II. Since joining OSC in October 2019, Jocelyn has worked closely with lenders to support their account processing needs through responsive service and strong program expertise. In her new role, she will continue managing lender requests, supporting account workflows, and partnering with Client Services to ensure timely and accurate service delivery. Carolina Mejia Carolina Mejia steps into the role of Contact Center Coordinator I. Since joining OSC in May 2019, Carolina has supported outbound call operations through vendor coordination and performance monitoring. In her new role, she will oversee vendor activities, conduct call audits, deliver training, monitor system performance, and identify trends to improve service delivery and ensure adherence to operational standards. Regla Mojica Regla Mojica has been promoted to Data Capture Manager. Since joining OSC in May 2012, Regla has built deep operational knowledge and consistency within the team. In her new role, she will oversee the Data Capture Team, lead training efforts, manage workflows, and ensure accuracy across all processes. Nicole Beechuk-Gaker Nicole Beechuk-Gauker takes on the role of Payee Code Specialist. Since joining OSC in February 2024, Nicole has quickly demonstrated strong attention to detail and ownership of critical processes. In her new role, she will manage payee code data, resolve inquiries, collaborate with internal teams and EDI partners, and support process improvements to maintain accuracy and efficiency. Kristina Nunn Kristina Nunn advances to Operations Training Specialist. Since joining OSC in May 2024, Kristina has taken on a key role in supporting team development. In her new role, she will design, coordinate, and deliver training programs, support onboarding, and coach team members to ensure consistency and growth across Operations. Karla Jones Karla Jones has been promoted to Lender Solutions Supervisor. Since joining OSC in May 2020, Karla has demonstrated strong leadership and operational expertise. In her new role, she will oversee team performance, manage workflows, provide coaching and training, resolve escalated issues, and ensure service quality and consistency across lender operations. These promotions reflect the strength of our Operations team and OSC’s continued commitment to developing talent from within. Please join us in congratulating Jocelyn, Carolina, Regla, Nicole, Kristina, and Karla on their well-deserved achievements!
Jessica Weber Promoted to Loss Admin Supervisor
Strong teams are built on consistency, care, and a commitment to doing the work the right way. OSC is proud to announce the promotion of Jessica Weber to Loss Administration Supervisor! Since joining OSC in August 2022, Jessica has played an important role in supporting daily operations across the team. She has consistently contributed through reporting, project support, and handling escalations with a thoughtful and steady approach. In her new role as Loss Administration Supervisor, Jessica oversees day-to-day team operations, supports employee development, manages workflows, and ensures service quality and performance standards are consistently met. “Jessica has been an integral part of the day-to-day operations of the team. Whether it be working on daily reports, overseeing special projects, or handling call escalations, Jessica does so with diligence, kindness, and empathy,” said Vicki Koglmeier, VP of Claims & Loss Administration. “She often will ask additional questions to fully understand a project or assignment, leaning into learning new skills and facets of claims and Loss Drafts every day. We are proud to have her as a part of the team, and proud to announce her promotion to Supervisor!” Please join us in congratulating Jessica on this well-deserved achievement.
OSC to Attend the 2026 MBA CRE Servicing Solutions Conference
OSC is headed to the 2026 MBA CRE Servicing Solutions Conference, from May 17–20 in San Diego, California. This pivotal conference, hosted by the Mortgage Bankers Association (MBA), provides a great opportunity for the OSC family to connect with commercial and multifamily servicing professionals to discuss challenges in today’s CRE servicing landscape, as well as actionable strategies, innovative solutions, and plenty of networking opportunities. Our team at the conference will be Russell Hall, SVP of Business Development; Don Curtis, SVP of Business Development; and Kelson Penn, AVP of Business Development. Joe Posavec, EVP of Tellum Advisory, will also attend the conference. If you would like to connect with any member of our team to schedule a meeting during the conference, please reach out to them directly.
OSC Promotes Quia Jordan to SVP, Client Services
OSC is pleased to announce the promotion of Quia Jordan to Senior Vice President, Client Services. Since joining OSC in January 2007, Quia has been a driving force within the organization. She has built deep expertise in client relationships, service delivery, and team leadership. Over the years, she has played a critical role in shaping the strength and consistency of the Client Services team. In her new role, Quia will co-manage the OSC Client Services Team, working closely with Client Services Managers and their respective teams to guide day-to-day operations and strengthen service delivery. She will be responsible for supporting strategic decisions, enhancing client experience, and ensuring consistent, high-quality service across all accounts. “Quia has been an integral part of OSC for nearly two decades,” said Michael Randall, EVP of Business Development & Client Services. “She understands our client needs as well as those in our Client Services team. I look forward to seeing her continued success in this leadership role.” Congratulations, Quia!
OSC to Attend IMN’s Single Family Rental East Conference in May 2026
OSC is excited to be attending one of the largest gatherings of single family rental (SFR) investors and lenders in the U.S. on May 18-20, 2026. This year’s IMN Single Family Rental East conference in Miami is shaping up to be one of the best ones yet, with 1500 senior decision-makers expected to attend, including 75% of the largest SFR owners in the country. With over 225 expert speakers, the conference will be a place for big ideas and important discussions that will shape the future of the SFR industry. OSC’s EVP, José Perez de Corcho, will be bringing his deep insights and experience to the conference and is looking forward to connecting with industry thought leaders, pioneers, and decision-makers. If you know someone attending the conference, José would be happy to connect with them. They can arrange a meeting by contacting him directly at jperez@oscis.com. Organizer Information Management Network (IMN) hosts industry-leading real estate and financial conferences across the United States. Conferences bring together decision-makers in real estate and finance to gain valuable industry insights and build connections that last long after the event is over.
OSC Promotes Client Services Team Members
Behind every great client experience is a voice that truly cares. Our exceptional Client Services team understands this deeply – which is reflected in the recent group of promotions! The following team members recently received promotions: Connie Tierney – Client Services Representative III Amy Alexander – Client Services Representative II Fjolla Aliu – Client Services Representative II Jessica Kenney – Client Services Representative II As Customer Services Representatives, our team offers high-quality client support by handling account inquiries, proof of insurance coverage, and other client needs with care and precision. Their contributions help ensure daily reliable service for clients and uphold OSC’s commitment to excellence. Since joining OSC, each team member has brought deep experience, consistency, and curiosity to Client Services. They are dedicated to providing reliable support to clients while ensuring accuracy and professionalism in every interaction. Please join us in congratulating members of our Client Services team on their promotions!
OSC Attending Texas MBA’s 110th Annual Convention
OSC team members look forward to attending and exhibiting at the Texas Mortgage Bankers Association’s 110th Annual Convention April 26-28, 2026, in Austin, Texas! SVP of Business Development Russell Hall and VP of National Accounts Thomas Maldonado will represent OSC at the event. If you would like to set up a meeting with them during the convention, please contact them directly. This year’s convention theme – Burn The Playbook – brings together mortgage banking professionals for timely industry discussions, educational sessions, and networking opportunities. The event aims to reflect the strength of history and momentum of the future as attendees collaborate, innovate, and shape what’s next for mortgage banking in Texas. Russell and Thomas will also be discussing OSC’s diverse offerings for mortgage servicers and lenders at booth #16 in the exhibition hall.
OSC to Attend Sagent Ignite User Conference 2026 in May
OSC is excited to be attending the Sagent Ignite User Conference 2026, taking place May 4-6, 2026, in Phoenix, Arizona. As a platinum sponsor of the event, we understand the importance of the software tools Sagent provides to mortgage servicers to help them run their businesses efficiently and safely. While Sagent provides tools for business operations, at OSC, we help mortgage servicers track insurance compliance from the back-end. As regulatory changes bring increased scrutiny to mortgage servicers and their compliance, conferences like Sagent’s Ignite provide an important meeting point for leaders in the mortgage servicing industry and those providing tools to help keep the industry safe. Here we can discuss the latest changes, new rules, and the future with key decision-makers. According to Sagent, 100% of attendees from the 2025 conference said they would be back in 2026, meaning the time spent was valuable, impactful conversations were had, and vital connections were made. We’re looking forward to being a part of the conversations in 2026. Representing OSC at Ignite will be Michael Randall, Executive Vice President of Business Development and Client Services, and Don Curtis, Senior Vice President of Business Development. If you would like to have a one-on-one with Michael at the conference, please email him at mrandall@oscis.com. If you would like to set up a meeting with Don, please connect with him at dcurtis@oscis.com.
OSC’s Jim Zeunik Promoted to VP, Operations
OSC is pleased to announce the promotion of Jim Zeunik to Vice President, Operations. Since joining OSC in July 2019, Jim has played a key role in strengthening performance across the organization. His leadership of the Inbound Call Center(s) and Lender Support teams has enhanced service delivery, improved operational consistency, and supported efficient, client-focused solutions. Jim has also contributed to initiatives centered on profitability, process improvement, and the thoughtful integration of emerging technologies, including artificial intelligence. In his new role as Vice President of Operations, Jim will oversee OSC Operations, including Call Center operations, data capture, training and development, and operational performance management. He will be responsible for planning departmental resources, workforce needs, and budget management to ensure efficient and cost-effective operations. Jim will also drive initiatives focused on process improvement, quality standards, and client service delivery. His leadership will continue to strengthen operational efficiency, compliance, and overall performance across OSC. Known for his steady leadership style and results-driven approach, Jim continues to elevate operational excellence. Under his guidance, the Inbound Team has consistently met and exceeded contractual obligations for several consecutive years, reflecting strong performance and accountability. “Jim is a well-respected senior leader within Operations,” said Rick Case, Chief Operations Officer. “He has done a tremendous job with his oversight of our Inbound Call Center(s), Lender Support, and with project initiatives related to profitability and AI. He demonstrates a calm approach to management, a proactive approach to leveraging technology for our operations and is results driven. His Inbound Team has met or exceeded all contractual obligations for several years in a row. Congratulations, Jim!” Congratulations, Jim, and wishing you continued success in your new role.
Leadership Team Attending 2026 TMPAA Mid-Year Meeting
Leadership team members are excited to attend the 2026 Target Markets Program Administrators Association (TMPAA) Mid-Year Meeting! The event will take place April 28-30, 2026, in Dallas, Texas. CEO Angel Cruz, OSC President Keith Gilroy, and OSC EVP José Perez de Corcho will attend this year’s meeting. If you are attending and would like to set up a meeting with one of the team members during the event, please reach out to our team directly. This exciting annual event hosts business thought leaders with incredible workshops, presentations, a town hall meeting, and a plethora of networking opportunities. This meeting gives attendees the opportunity to develop or further key relationships within the changing industry. We look forward to meeting with everyone there!