Borrower Communications
At OSC, we can make it easier for lenders to validate or update required insurance documentation using technology. Using the emails and mobile numbers of your borrowers (who have granted their e-consent), we create efficient digital communications that direct them to a secure website to verify or upload their insurance documents
- Quicker documentation resolution
- Can prevent further mailed notifications
- Easier fulfillment of regulatory requirements
- Assistance from call center professionals if needed
Friendly Reminder Texts (SMS)
Email Notice Letters
Verifymyins.com
It takes up to 30 days to implement
| Succinct text request for policy info | Links to verifymyins.com |
| Lender-specific mention in message | Self-service phone option included |
| Includes unique URL for the borrower | Standard ‘STOP’ opt-out feature from insurance-specific communications |
It takes 60-90 days to implement
| Email version of lender full notice letter | Includes unique URL for borrower |
| Lender-specific branding and language | Links to verifymyins.com |
| Customer service phone line included | Standard ‘Unsubscribe’ opt-out feature directs borrowers to lender website to update communication preferences |
It takes 30 days for private labeling
| Secure website for validating insurance status | Multiple upload options for policy documents |
| Unique identifier provided to borrower to login | Private labeling option: lender logo/unique URL |
| Access to real-time coverage status and next steps/td> | FAQs on site to facilitate documentation requirements |
| Lender-specific phone line and hours of operation noted |