Welcome to the New OSC Website!
We are thrilled you have come to our redesigned OSC website! As you dig in, explore our product offerings and services in an easier-to-navigate dropdown menu, as well as new and improved form capabilities. The new sleek design was created with you in mind! We hope you can find the information you need much easier – and discover new possibilities along the way. Welcome!
OSC Welcomes Makena Stypula as AVP of Business Development
OSC is pleased to welcome Makena Stypula as Assistant Vice President of Business Development! Makena joins OSC with a versatile background spanning business operations, administrative support, customer service, and legal document management. Her previous experience also includes working with an employment law firm, where she maintained legal files and case documents with a strong focus on accuracy, confidentiality, and attention to detail. She has also demonstrated a strong commitment to leadership and community service through her involvement with SMU Delta Gamma and several charitable organizations. In her new role, Makena will help drive revenue growth by identifying and developing new business opportunities within the financial services industry. She will focus on cultivating prospective client relationships and helping define, negotiate, and close new business opportunities. “Makena brings an impressive combination of drive, professionalism, and a genuine ability to connect with others. Her energy and relationship-building skills will be valuable as we continue expanding OSC’s reach and developing new opportunities. We’re excited to welcome her to the team and look forward to seeing her grow in this role,” said Michael Randall, EVP of Business Development and Client Services. Please join us in welcoming Makena to OSC!
Tyler Legg Promoted to AVP of Business Development
OSC is pleased to announce the promotion of Tyler Legg to Assistant Vice President of Business Development! Since joining OSC in November 2020, Tyler has built an impressive career marked by continued growth and an expanding range of responsibilities. He began on the REI team as a Policy Administration Representative, assisting agents with policy questions and changes, renewals, and check research. Tyler later advanced to REI Accounting Representative, where he served as a primary resource for agents with accounts receivable and accounts payable questions and managed REI research payment applications. His strong performance and growing expertise led to another advancement as REI Accounting Supervisor, where he managed a team responsible for accounts receivable and payable, cash application, and agent and customer inquiries. Now, Tyler is bringing his extensive knowledge of OSC and the financial services industry to Business Development. As AVP of Business Development, he will focus on Lender-Placed Insurance (LPI) and OSC’s compliance-driven tracking services while helping identify, develop, negotiate, and close new business opportunities. “Tyler’s growth at OSC speaks to his commitment, adaptability, and willingness to take on new challenges. His years of experience across our operations have given him a valuable understanding of both our business and the clients we serve. I’m excited to see him bring that knowledge and perspective to Business Development and continue growing in this next chapter of his career,” said Michael Randall, EVP of Business Development & Client Services. Please join us in congratulating Tyler on this well-deserved promotion!
From Project Leadership to Strategic Advisory: Celebrating Logan Randall
OSC is proud to announce the promotion of Logan Randall to Risk and Insurance Advisor! Since joining OSC in April 2024, Logan has distinguished herself through her professionalism, attention to detail, and ability to manage complex projects with confidence. Her dedication and commitment to delivering results have made her a valuable member of the team. In her new role as Risk and Insurance Advisor, Logan will support the growth of OSC’s REI and LPI business units by conducting research, analyzing risk exposures, supporting client and partner relationships, and contributing to business development initiatives. She will also help identify opportunities, recommend risk mitigation strategies, and support solutions tailored to client needs. “It is with great pleasure that I congratulate Logan on her well-deserved promotion to Risk and Insurance Advisor,” said José Perez de Corcho, EVP. “Having worked alongside Logan in her role as Project Manager, I have had the privilege of witnessing firsthand the dedication, precision, and professionalism she brings to everything she does. Her ability to anticipate challenges, manage complexity, and deliver results consistently set her apart — qualities that make her a natural fit for her new position in risk and insurance. This promotion is a true reflection of Logan’s exceptional work ethic and the high standards she holds herself to every single day. I have no doubt she will excel in this new chapter and bring the same commitment and expertise that has defined her career thus far.” Please join us in congratulating Logan on this exciting achievement and next chapter in her career.
Promotions Galore for the OSC RiskSecure Team
Strong systems. Smarter data. Better outcomes. The OSC RiskSecure team is proud to recognize the promotion of three team members whose work continues to strengthen our underwriting operations and system performance. Alexa Vasquez, Betty Todd, and Leslie Arroyo each play an important role in supporting data accuracy, team development, and system efficiency. Alexa Vasquez Alexa Vasquez has been promoted to Underwriting Analyst. Since joining OSC in September 2024, Alexa has contributed to analyzing insurance data to support financial modeling and forecasting. In her new role, she collects and evaluates data, leads analytics efforts, and shares insights with leadership to support accurate and informed decision-making. Betty Todd Betty Todd steps into the role of Team Lead – Policy Admin. Since joining OSC in February 2025, Betty has built strong knowledge within the RiskSecure program. In her new role, she supports team development by guiding team members and ensuring policy information and documentation remain accurate, current, and aligned with established workflows. Leslie Arroyo Leslie Arroyo has been promoted to RiskSecure Coordinator. Since joining OSC in July 2022, Leslie has supported system functionality and coordination across teams. In her new role, she works closely with underwriting, technology, and business partners to support system improvements, manage projects, and ensure the RiskSecure program continues to operate efficiently and effectively. These promotions reflect the continued growth of our RiskSecure team and our commitment to building strong internal expertise. Please join us in congratulating Alexa, Betty, and Leslie on their well-earned achievements.
Operations Excellence on Display Through OSC Group Promotions
Behind every strong operation is a team that shows up, solves problems, and keeps things moving. OSC is excited to announce the promotion of several outstanding team members within our Operations Group. Jocelyn Mucino, Carolina Mejia, Regla Mojica, Nicole Beechuk-Gauker, Kristina Nunn, and Karla Jones each play a vital role in strengthening our performance, supporting our clients, and driving service excellence across the organization. Jocelyn Mucino Jocelyn Mucino has been promoted to Lender Solutions Representative II. Since joining OSC in October 2019, Jocelyn has worked closely with lenders to support their account processing needs through responsive service and strong program expertise. In her new role, she will continue managing lender requests, supporting account workflows, and partnering with Client Services to ensure timely and accurate service delivery. Carolina Mejia Carolina Mejia steps into the role of Contact Center Coordinator I. Since joining OSC in May 2019, Carolina has supported outbound call operations through vendor coordination and performance monitoring. In her new role, she will oversee vendor activities, conduct call audits, deliver training, monitor system performance, and identify trends to improve service delivery and ensure adherence to operational standards. Regla Mojica Regla Mojica has been promoted to Data Capture Manager. Since joining OSC in May 2012, Regla has built deep operational knowledge and consistency within the team. In her new role, she will oversee the Data Capture Team, lead training efforts, manage workflows, and ensure accuracy across all processes. Nicole Beechuk-Gaker Nicole Beechuk-Gauker takes on the role of Payee Code Specialist. Since joining OSC in February 2024, Nicole has quickly demonstrated strong attention to detail and ownership of critical processes. In her new role, she will manage payee code data, resolve inquiries, collaborate with internal teams and EDI partners, and support process improvements to maintain accuracy and efficiency. Kristina Nunn Kristina Nunn advances to Operations Training Specialist. Since joining OSC in May 2024, Kristina has taken on a key role in supporting team development. In her new role, she will design, coordinate, and deliver training programs, support onboarding, and coach team members to ensure consistency and growth across Operations. Karla Jones Karla Jones has been promoted to Lender Solutions Supervisor. Since joining OSC in May 2020, Karla has demonstrated strong leadership and operational expertise. In her new role, she will oversee team performance, manage workflows, provide coaching and training, resolve escalated issues, and ensure service quality and consistency across lender operations. These promotions reflect the strength of our Operations team and OSC’s continued commitment to developing talent from within. Please join us in congratulating Jocelyn, Carolina, Regla, Nicole, Kristina, and Karla on their well-deserved achievements!
Jessica Weber Promoted to Loss Admin Supervisor
Strong teams are built on consistency, care, and a commitment to doing the work the right way. OSC is proud to announce the promotion of Jessica Weber to Loss Administration Supervisor! Since joining OSC in August 2022, Jessica has played an important role in supporting daily operations across the team. She has consistently contributed through reporting, project support, and handling escalations with a thoughtful and steady approach. In her new role as Loss Administration Supervisor, Jessica oversees day-to-day team operations, supports employee development, manages workflows, and ensures service quality and performance standards are consistently met. “Jessica has been an integral part of the day-to-day operations of the team. Whether it be working on daily reports, overseeing special projects, or handling call escalations, Jessica does so with diligence, kindness, and empathy,” said Vicki Koglmeier, VP of Claims & Loss Administration. “She often will ask additional questions to fully understand a project or assignment, leaning into learning new skills and facets of claims and Loss Drafts every day. We are proud to have her as a part of the team, and proud to announce her promotion to Supervisor!” Please join us in congratulating Jessica on this well-deserved achievement.
OSC Promotes Quia Jordan to SVP, Client Services
OSC is pleased to announce the promotion of Quia Jordan to Senior Vice President, Client Services. Since joining OSC in January 2007, Quia has been a driving force within the organization. She has built deep expertise in client relationships, service delivery, and team leadership. Over the years, she has played a critical role in shaping the strength and consistency of the Client Services team. In her new role, Quia will co-manage the OSC Client Services Team, working closely with Client Services Managers and their respective teams to guide day-to-day operations and strengthen service delivery. She will be responsible for supporting strategic decisions, enhancing client experience, and ensuring consistent, high-quality service across all accounts. “Quia has been an integral part of OSC for nearly two decades,” said Michael Randall, EVP of Business Development & Client Services. “She understands our client needs as well as those in our Client Services team. I look forward to seeing her continued success in this leadership role.” Congratulations, Quia!
OSC Promotes Client Services Team Members
Behind every great client experience is a voice that truly cares. Our exceptional Client Services team understands this deeply – which is reflected in the recent group of promotions! The following team members recently received promotions: Connie Tierney – Client Services Representative III Amy Alexander – Client Services Representative II Fjolla Aliu – Client Services Representative II Jessica Kenney – Client Services Representative II As Customer Services Representatives, our team offers high-quality client support by handling account inquiries, proof of insurance coverage, and other client needs with care and precision. Their contributions help ensure daily reliable service for clients and uphold OSC’s commitment to excellence. Since joining OSC, each team member has brought deep experience, consistency, and curiosity to Client Services. They are dedicated to providing reliable support to clients while ensuring accuracy and professionalism in every interaction. Please join us in congratulating members of our Client Services team on their promotions!
OSC’s Jim Zeunik Promoted to VP, Operations
OSC is pleased to announce the promotion of Jim Zeunik to Vice President, Operations. Since joining OSC in July 2019, Jim has played a key role in strengthening performance across the organization. His leadership of the Inbound Call Center(s) and Lender Support teams has enhanced service delivery, improved operational consistency, and supported efficient, client-focused solutions. Jim has also contributed to initiatives centered on profitability, process improvement, and the thoughtful integration of emerging technologies, including artificial intelligence. In his new role as Vice President of Operations, Jim will oversee OSC Operations, including Call Center operations, data capture, training and development, and operational performance management. He will be responsible for planning departmental resources, workforce needs, and budget management to ensure efficient and cost-effective operations. Jim will also drive initiatives focused on process improvement, quality standards, and client service delivery. His leadership will continue to strengthen operational efficiency, compliance, and overall performance across OSC. Known for his steady leadership style and results-driven approach, Jim continues to elevate operational excellence. Under his guidance, the Inbound Team has consistently met and exceeded contractual obligations for several consecutive years, reflecting strong performance and accountability. “Jim is a well-respected senior leader within Operations,” said Rick Case, Chief Operations Officer. “He has done a tremendous job with his oversight of our Inbound Call Center(s), Lender Support, and with project initiatives related to profitability and AI. He demonstrates a calm approach to management, a proactive approach to leveraging technology for our operations and is results driven. His Inbound Team has met or exceeded all contractual obligations for several years in a row. Congratulations, Jim!” Congratulations, Jim, and wishing you continued success in your new role.