Rick Case, Senior Vice President has nearly 20 years of operations and client service experience with OSC. Having last overseen national accounts as a client services SVP at OSC for 8 years, he has a deep understanding and appreciation for dependable operational performance and customer service excellence. As head of Operations, Rick oversees the call center, escrow, training and development, and data entry teams and works closely with client services to ensure overall service level agreements are met in a quality and timely manner. Before joining OSC, Rick served as the Director of Insurance Licensing for WMA. Rick began his career with Wachovia Bank and served in several operational roles, including Manager of the Atlanta Wholesale Lockbox Operation and Mail Services groups. Rick is a graduate of the University of Alabama’s Culverhouse College of Commerce and Business Administration with a degree in Corporate Finance and Investment Management. In his free time, Rick enjoys playing golf and time with his family.