Chief Operations Officer
It’s a pleasure to have worked so closely with our client partners over the years, some relationships spanning decades, and now to apply those learnings and more to my role in leading operations. Our entire team is committed to delivering consistent quality, compliant and timely solutions by working together to support our clients’ needs.
Rick has more than 20 years of operations and client service experience with OSC, holding positions such as SVP, Client Services – where he oversaw national accounts – and SVP, Operations. As Chief Operations Officer, Rick leads the Call Center, escrow, training and development, and data entry teams and works closely with client services to ensure overall service level agreements are met in a quality and timely manner. Before joining OSC, Rick served as the Director of Insurance Licensing for WMA and began his career with Wachovia Bank. Rick is a graduate of the University of Alabama’s Culverhouse College of Commerce and Business Administration with a degree in Corporate Finance and Investment Management.