Loretta joined OSC in 1987 and has advanced her career within the company to SVP/Director of Service Delivery. She is instrumental in the development and implementation of strategic improvements to our service delivery channels as a respected OSC team member for thirty years. She works closely with the OSC Operations team, clients and prospects to design service delivery options as well as monitor and manage operational performance. Prior to OSC, Loretta was in retail marketing, credit services, and the collections arena. She maintains a current Property & Casualty License with the state of Georgia and is a member of the American Society of Quality (ASQ), and the American Society of Training and Development (ASTD), Greater Atlanta Chapter. Outside of work Loretta enjoys photography and is a DIY home enthusiast.