Jim Zeunik leads our Call Center operations and more as Call Center Manager. Jim recently served as Senior Director of Customer Care at XPO Logistics and has significant experience and a proven track record in managing call centers. He oversees the top-notch OSC inbound call center team, setting aggressive customer service goals through monthly audits and extensive training resources. He is focused on workflow optimization best practices to boost performance, leveraging our significant technology capabilities – including customizable features and self-service possibilities.